Rising Digital (AI) Workforce: Create Your Competitive Edge
In today’s global economy, every industry is thinking or already has a digital business strategy to remain competitive. While large enterprises may have an established customer base, and human capital as its strengths – digitally led companies have proven to trump traditional business models.
Thanks to Cloud Computing, Automation, and Artificial Intelligence, companies of all sizes can compete on a whole new level.
A great example in the Financial industry is WealthSimple. Born as a digital-first model, it offers consumers a more straightforward, more cost-effective way to invest money and maximize returns, by combining human intelligence with automation technology.
While many executives aim their digital initiatives on revenue-generating activities (rightfully so), back-office processes also play a considerable role in the customer experience.
Welcome the Digital (AI) Workforce: Robotics + Humans
Robotics in the automotive industry boomed in the 1970s to speed up production, reduce costs and improve quality assurance. Today’s automotive assembly lines are semi-autonomous, with machine vision systems to interact within a changing environment. Some can even work side-by-side with humans.
The level of transformation we’ve seen in automating an assembly line can be implemented in many different business processes, thanks to Robotic Process Automation technology.
What is Robotic Process Automation?
Robotic Process Automation is the technology that allows anyone today to configure computer software, or a “robot” to emulate and integrate the actions of a human interacting within digital systems to execute a business process. RPA robots utilize the user interface to capture data and manipulate applications just like humans do. They interpret, trigger responses and communicate with other systems to perform on a vast variety of repetitive tasks. Only substantially better: an RPA software robot never sleeps, makes zero mistakes and costs a lot less than an employee. – UiPath
Creating your Competitive Edge
Robots are here to stay. The faster you harvest their potential, the sooner you create a competitive edge for your business. Robotic Process Automation delivers direct profitability while improving accuracy across organizations and industries.
Enabling RPA to handle any processes will not only transform and streamline your organization’s workflow, but it will allow for superior scalability and flexibility within the enterprise, doubled by a fast, tailored response to specific needs.
Software robots are easy to train, and they integrate seamlessly into any system. Multiply them, and instantly deploy more as you go. They consistently report on their progress so you can go even bigger and better by using operational and business predictability while improving strategically.
- Better customer experience: Deploying RPA frees up your high-value resources for them to be put back on the front line defining your customer success
- Lower operational risk: By eliminating human errors such as tiredness or lack of knowledge, RPA reduces the rate of mistakes thereby providing a lower level of operational risk
- Improved internal processes: Companies are forced to define clear governance procedures when using RPA and AI. This allows for faster internal reporting, on-boarding and other internal activities
- Does not replace existing IT systems: One of the most significant advantages of using a virtual workforce, or an RPA bot is that it does not require you to replace your existing systems. Instead, RPA can leverage your existing systems, the same way a human employee can
Digital Assistant, Not Replacement
When introducing RPA into your organization, employees often perceive automation as a job replacement, instead of an enabler, which is why it’s imperative to think of RPA as a digital assistant.
RPA gives business leaders the opportunity to focus their employees time on customer-valued engagements, it frees up employees from manual, time-consuming tasks, thus improving the work-life experience.
Focus on eliminating frustrating processes, help employees scale, and keep the human emotional aspects of the customer experience real.